Seattle Express Transportation Services Terms & Conditions
Overview
Seattle Express provides transportation services (“Services”) to cruise shuttle passengers or groups hiring shuttle services. Each Service Order, executed in writing, details the Service specifics, Service Term, locations, Service Fee, and other agreed-upon terms. The Service Order is incorporated by reference, with these Terms & Conditions prevailing in case of a conflict. Services adhere to the terms outlined in the Service Order and these Terms & Conditions. Seattle Express ensures the deployment of personnel with the necessary skill, experience, and qualifications, complying with generally recognized industry standards. For additional transportation services (“Additional Services”), negotiation in good faith results in their inclusion in a new or amended Service Order. Seattle Express retains the right to decline providing Additional Services unless agreed upon in a new or amended Service Order.
Payment and Cancellation
Transportation is provided upon payment of the applicable fare or compliance with payment arrangements. Services are valid only for confirmed reservations, with no entitlement to transportation without a valid, confirmed reservation. No reservation is considered confirmed until full payment is received. Seattle Express may cancel a reservation for non-compliance with these Terms & Conditions, including non-payment. In addition to the fare, a per-person booking service fee is collected, applying in addition to all applicable charges, including taxes and government-imposed charges.
Payment Terms & Cancellation Policy
- Pre-Payment Requirement:
- All orders must be pre-paid in full prior to pick up.
- Orders that are not pre-paid in full will not be confirmed.
- 72-Hour Cancellation Notice:
- Cancellation requests must be made at least 72 hours (about 3 days) before the scheduled service to be eligible for a refund.
- Cancellation requests must be emailed to info@seattleexpress.com.
Seattle Express recognizes that exceptional circumstances, such as medical emergencies or travel restrictions, may arise. In such cases, Seattle Express may, at its discretion, consider exceptions to the standard cancellation policy on a case-by-case basis. The Client is encouraged to contact Seattle Express promptly in such situations to discuss possible accommodations.
Transaction Disputes
In the event that a Party disputes any transaction charges arising from the Service Agreement through means such as a credit card chargeback or bank dispute, the disputing Party agrees to notify Seattle Express promptly and engage in good-faith negotiations to resolve the matter amicably.
Lost or Damaged Luggage and Liability Limits
For lost or damaged luggage, passengers must promptly report the incident within 6 hours of arriving at their destination by contacting info@seattleexpress.com. Compensation for damaged or lost bags requires a report on file. Up to $500.00 compensation is available for provable value of losses. Reimbursement for documented damages is determined based on the original purchase price less depreciation. For lost bags, reimbursement for immediate needs while away from home is provided but limited to $500.00 per incident. Any expense reimbursement will be deducted from the final settlement amount if the bag is not found.
Seattle Express is not liable for items not packed properly, loss or damage to specific items (e.g., heirlooms, unique high-value items, electronics, money, or perishable items), or any incidental, punitive, or special damages that result from lost, damaged, or delayed bags, including damages for lost revenue or business interruption. Carry-On Baggage is the sole responsibility of the Passenger, and Seattle Express is liable only to the extent that the damage resulted from its fault or that of its contractors or staff.
Refusal of Transport
Seattle Express reserves the right, at its sole discretion, to refuse transportation or remove any Passenger from a shuttle under circumstances not prohibited by law. Reasons may include safety concerns, force majeure events, and passenger conduct issues such as disorderly behavior, smoking, intoxication, or anything that endangers the comfort or safety of others. In such cases, the fare of any Passenger denied transportation shall be refunded, and Seattle Express shall not be liable for incidental or consequential damages.
Service Animals
Seattle Express welcomes Service Animals accompanying Qualified Individuals with Disabilities at no additional charge. The Passenger assumes full responsibility for the safety, health, and conduct of their Service Animal, ensuring appropriate interactions with others and compliance with emergency evacuation requirements. The Passenger is also responsible for any damage caused by the Service Animal.
Governing Law and Dispute Resolution
These Terms & Conditions, along with Service Orders, constitute the entire agreement between the Parties, superseding all prior agreements. The Agreement is governed by the laws of the State of Washington, with exclusive jurisdiction in federal or state courts located in King County, Washington. Any disputes shall first attempt mediation in good faith and, if unresolved, shall proceed to binding arbitration under the American Arbitration Association (AAA) rules, or another mutually agreed forum in Washington State. The arbitrator may award reasonable costs and attorneys’ fees to the prevailing Party.