Frequently Asked Questions
Do you pick up at Sea-Tac Airport?
Yes, we offer scheduled shuttle service directly from Sea-Tac Airport to both Seattle Piers 66 & 91.
Can you drop off at Sea-Tac Airport?
Yes, we offer direct shuttle service to Sea-Tac Airport from Piers 66 & 91.
Where is the pick up from the Sea-Tac Airport?
We have a convenient pick-up located on the baggage claim level inside door 4. You will need to check in with our airport agent before boarding the bus.
Do you pick up at Downtown Seattle Hotels?
We currently provide service to Downtown Seattle hotels for private groups only. To see the full list of partner hotels we serve, click here.
What hotels to do you pick up at?
We currently ONLY service SeaTac Area hotels
How long is the ride from Sea-Tac hotels to the Cruise Piers?
The average time from a Sea-Tac Hotel to Seattle Cruise Piers is 45 minutes.
Can you accommodate wheelchairs?
We can accommodate guests in wheelchairs who are able to briefly stand and walk to board and exit the bus. Please contact Premier Airport Shuttle, our ADA partner company, if you require a wheelchair lift.
Can you accommodate motorized scooters?
Yes, with advance notice. There is an additional charge of $50.00 each way. Failure to disclose a scooter may result in the cancellation of your transfer without a refund.
TIP: You can rent a scooter at Pier 91 (Carnival, Celebrity, Cunard, Holland America, MSC, Princess, Royal Caribbean & Virgin Cruise Lines).
Do you have any luggage restrictions?
Transfers include one suitcase (up to 32") and one personal item that can be comfortably carried in a lap or under a seat per person. Additional bags are $25.00 per bag and must be declared prior to your date of transfer. Failure to disclose additional baggage may result in the cancellation of your transfer without a refund.
If your additional baggage contains medical equipment, please contact us so we can notate your booking.
What is your refund policy?
All Tickets are fully refundable with a 72-Hour advance notice.
Do you offer a discounted rate for kids?
Yes. Kids ages five years and under ride for $22 one-way and $42 roundtrip
Are car seats required and do we have any available for use?
Car seats are not required. If you would like to use a car seat you will need to furnish one and give advance notice as not all our buses have seatbelts.
Can we arrange private transportation?
Yes, we offer private transfers for 15-300 guests.
Enjoy Seattle luggage-free!
The Port of Seattle is pleased to offer complimentary luggage transfer to your airline at the end of your cruise. Passengers may receive their airline boarding pass while on board their ship and have their luggage delivered directly to their airline - all compliments of the Port of Seattle. Click here to learn how the Port Valet program works.
Terms & Conditions
Advanced reservations & payment required
All ticket purchases are fully refundable up to 72 hours before the departure date.
Seattle Express is not responsible for lost or damaged bags.
Read Terms & Conditions
Do you offer Military or AAA Discounts?
Yes, we offer both Military and AAA Discounts
Do you offer commission for travel agents?
While we're happy to work directly with travel agents, we do not offer commission for bookings.